Shipping & Delivery
We are committed to delivering your breastfeeding essentials safely and quickly, so you can focus on what matters most.
Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day. You will receive a confirmation email once your order has been dispatched.
Delivery Times
- West Malaysia 1 - 5 Working Days
- East Malaysia 5 - 7 Working Days
- *Delivery to remote areas may take additional time.
Shipping Rates
Calculated based on weight and location.
| Weight Category | West Malaysia | East Malaysia |
|---|---|---|
| Standard (< 2kg) | RM 5.90 | RM 12.00 |
| Heavy / Bulky (> 2kg) | RM 9.90 | Calculated at Checkout |
| Orders over RM 400 | FREE SHIPPING | |
Frequently Asked Questions
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's website. Please allow up to 24 hours for the tracking information to update.
Currently, Medela Malaysia primarily ships within Malaysia. However, we may offer shipping to Singapore on a case-by-case basis. Please contact our support team for specific international inquiries.
We apologize for the inconvenience. Please notify us within 7 days of receipt. Keep all original packaging and the damaged item. Contact us with your order number and photos of the damage, and we will arrange a replacement or refund.
If your order has not yet been processed, we may be able to update the address. Please contact our customer service team immediately. Once the order is with the courier, we cannot guarantee address changes.
Still have questions?
Our support team is here to help you on your breastfeeding journey.
Contact Support